1. Who operates this site
The Union Gaming Network (the "Union", "we") is operated by Reptile Industries, a trading name of Rosenthal Business Services LTD, registered in England & Wales, Company No. 15889423. Registered office: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ. ICO registration: ZC112604.
The Union is a community surface; the legal entity behind it is Reptile Industries. Where this page says "we" do something with data, it's Reptile Industries doing it on the Union's behalf.
2. Cookies and session storage
We set functional cookies only: the ones that keep you signed in. There are no analytics cookies, no advertising cookies, no third-party trackers, and no fingerprinting.
ri_community_session— a random session token, set when you sign in on the website. It lets us recognise you on the next page without asking you to sign in again. Scoped to.reptile-industries.comso one sign-in works across the gaming, voice and community sites. HTTP-only. Expires after 14 days without use.ri_voice_session— the same kind of token, set when you sign in to the desktop app or join a voice call. Expires after 7 days without use.ri_portal_token/ri_admin_token— only on the portal and admin sites, for business clients and operators. Never set on the gaming site.
Clearing these in your browser signs you out; you can sign back in at /login/.
What we don't set
- No Google Analytics, Plausible, Fathom, or any other analytics product.
- No social-media tracking pixels (Meta, Twitter/X, TikTok, etc.).
- No advertising cookies, retargeting, or behavioural profiling.
- No cookies at all on the public pages until you sign in. The pages look the same for everyone.
Fonts. Our pages load their typefaces from Google Fonts. To fetch them, your browser contacts Google, which sees your IP address and browser details the way any website you load does. No cookie is set by it and we send Google nothing else.
3. Data we store about you
- Your account: your Zulip user ID, email address, display name, avatar and whether you hold an admin role, plus when you signed up and were last seen. Accounts are created on this website or in the desktop app.
- Sign-in records: for each sign-in and sign-up, the time, your email address, your IP address and your browser's description of itself. We use these for security, and head moderators can see the addresses an account has signed in from so they can stop a banned member making new accounts. Nothing deletes these automatically at present; ask and we will delete yours.
- Linked game accounts: the game names and IDs you link (for example your Minecraft username and its UUID, your Xbox gamertag, or your SteamID64). If you play Bedrock, the first time you join we also record your Xbox account's ID, so we still recognise you if you change your gamertag. When you change a linked account, the old value is kept in your history so moderators can follow renames.
- Playing: when you first and last joined our Minecraft network, and which server you are on while you are online. Where you are playing is shown only to people you have accepted as friends. Game servers also keep their own records, such as Mini-Games stats and land claims.
- Ranks, perks and rewards: what you own, including crate keys and rank vouchers, and where each came from.
- Purchases: each order, what was in it, the amount and its status. Card details never reach us; see Stripe below.
- Moderation: reports you file (with only what you chose to attach), reports about you, sanctions with their reason and who issued them, appeals and the responses to them, the notices we send you, and any link a moderator has confirmed between an account and a banned one. Moderator actions, including who looked at what, are kept in an audit log.
We do not store your Zulip password or API key. Signing in exchanges your credentials with Zulip directly and keeps only the session.
Why we use it (our lawful bases)
- Contract. We use account, linked-game identity, entitlement and purchase data to create your Union account, admit you to the servers, provide the service and deliver anything you buy.
- Legitimate interests. We use sign-in, security, moderation, audit and game-activity data to protect members and infrastructure, prevent fraud and ban evasion, enforce the published rules, investigate incidents and keep the network reliable. We limit access to staff who need it and balance those interests against members’ privacy rights.
- Legal obligation. We retain and disclose transaction or account information where accounting, tax or other applicable law requires it, and respond to valid legal requests.
How long we keep it
- Account, linked-game identity and active entitlement records are kept while the account exists. On a valid deletion request they are deleted or anonymised, except where one of the exceptions below applies.
- Current server presence is overwritten as you move and removed when you go offline. Operational status samples are kept for capacity planning without being used as a player profile.
- Sign-in/IP and identity-history records are kept while the account exists where they remain necessary for account security, fraud prevention or enforcing an active network sanction.
- Reports, sanctions, appeals and audit records are kept for as long as needed to enforce the decision, handle an appeal, protect other members and show that staff actions were accountable. Where practical, personal details are anonymised when they are no longer needed.
- Purchase and payment records are normally kept for six years from the end of the company financial year they relate to, and longer only where UK accounting or tax rules require it.
- Database backups rotate after 30 days. A record may therefore remain in an encrypted or access-controlled backup until that backup expires, but is not restored except for disaster recovery.
4. Identity via Zulip
The Union does not keep its own password database. Your account lives in our self-hosted Zulip at zulip.reptile-industries.com, whether you signed up here or in the app. That means:
- Password changes happen on Zulip. Forgot your password? Reset it on Zulip.
- Disabling your Zulip account also ends your Union access at the next session refresh.
- Zulip runs on the same Reptile Industries hardware, under the same operator, so this page covers it too.
5. Third parties
We send data outside Reptile Industries only where something can't work otherwise:
- Stripe takes your payment when you buy something. You enter your card details on Stripe's page; Stripe tells us whether the payment succeeded. Stripe's privacy policy applies to what you give them.
- IONOS, our email provider, carries the emails we send you, such as purchase receipts, to the address on your account.
- Mojang (Microsoft), when you link a Minecraft account: we send the username to Mojang to look up its UUID.
- Steam, when you link a Steam profile: we look up the public profile you entered to find its SteamID64.
- GeyserMC, only if you play Bedrock: our Bedrock bridge sends your skin to GeyserMC's skin service, so players on Java see it. Your sign-in is checked by Xbox Live.
- Google Fonts, as described under cookies above.
- External voting and donation sites, only if you click through to one. They have their own privacy policies and we don't control what they record.
We never send personal data to any analytics, advertising or behavioural-profiling service, and we don't sell data.
International processing. Our own game, website and community infrastructure is operated from the UK. Some providers above may process data in other countries. Where our use of a provider creates a restricted international transfer, we rely on the applicable UK adequacy regulations or approved contractual safeguards; the provider’s linked privacy notice explains its own locations and safeguards.
6. Your rights (UK GDPR / data protection)
You have the right to:
- Access — ask us what data we hold about you.
- Rectify — correct anything that's wrong. Most of it you can change yourself on your account page.
- Erase — have your account and associated records deleted. Moderation history may be kept with your name removed, and purchase records kept for accounting, as described above.
- Restrict — ask us to pause or limit processing in circumstances where UK data-protection law gives that right.
- Portability — receive data you gave us in a commonly used machine-readable format where the right applies.
- Object — object to processing based on our legitimate interests. We will stop unless we have compelling legitimate grounds to continue.
- Automated decisions — not be subject to a solely automated decision with legal or similarly significant effects where the law gives that right. Moderation sanctions are decided by people; automatic whitelist checks only apply those existing account and moderation decisions.
- Complain — to the UK Information Commissioner's Office (ico.org.uk) if you think we've handled your data unlawfully.
To exercise any of these rights, email hello@reptile-industries.com with the subject line data request.
7. Store terms
These terms apply to everything bought in the Union store. You agree to them at checkout. Version store-2026-10-07.
Who you’re buying from
The store is run by Reptile Industries, a trading name of Rosenthal Business Services LTD, registered in England & Wales (Company No. 15889423), 71–75 Shelton Street, Covent Garden, London WC2H 9JQ. Contact: hello@reptile-industries.com.
What you’re buying
Each purchase is a perk on our game servers, tied to your Union account:
- Ranks. A network-wide identity and bundle of non-competitive cosmetics or quality-of-life features. The rank is recognised on every Union server and in the Union app, while each game’s store page states which visible features that game can support. Ranks never give items, resources, weapons, vehicles or combat advantages.
- Cosmetics. Visual-only perks.
- Supply Drops. A drop gives a random reward to everyone online on that server when it’s delivered, including you if you’re online. Every possible reward and its odds are published on the server’s page before you buy.
- Donations. A donation, from the Donate page, is a payment towards running the network and buys nothing: no rank, perk, item or in-game reward, and it doesn’t count towards a rank upgrade. You choose the amount.
You’re buying the right to use these perks on our servers. They aren’t property, can’t be sold or traded for money, and have no cash value.
Price and payment
Prices are in US dollars and are one-time payments: there are no subscriptions and nothing renews. If your card is in another currency, your bank converts the amount and may charge a fee. Checkout shows only payment methods that are currently available. Card, wallet and supported bank payments are presently processed by Stripe; another provider appears only after it has been configured and is ready to take payment. We never see your card details. Your purchase history is on your account page.
Delivery
Perks are delivered automatically to the account you’re signed in with, usually within a few minutes of payment. In-game perks need the game’s account linked: your Minecraft name, or your Steam account for the Steam games. If something hasn’t arrived within an hour, email us with the order reference from your receipt.
Your right to cancel
A perk is digital content we supply as soon as you pay. At checkout you ask us to deliver it straight away and agree that, once it’s delivered, you lose the 14-day right to cancel that UK law otherwise gives you. This doesn’t affect your rights if a perk is faulty or not as described.
Refunds
Within 14 days of buying, we’ll refund on request if a perk never worked, or if you bought it by mistake and tell us within those 14 days. A donation is refunded on request within 14 days, for any reason. Email hello@reptile-industries.com with your order reference. A full refund removes the perks it paid for and cancels any Supply Drop not yet delivered; a partial refund leaves the perks in place. After 14 days, purchases aren’t refunded, except where the law requires it.
Chargebacks and disputes
If you reverse a payment through your bank, card issuer or PayPal (a chargeback or dispute), the perks it paid for are removed. If the chargeback is made more than 14 days after the purchase, after the refund window, your account is also banned from the whole network. That ban can be appealed like any other. If something’s wrong with a purchase, please email us first: within the 14 days we’ll simply refund you.
Bans
Breaking the rules can get you banned. A ban is never refunded, whatever perks you have. Your perks stay on your account while you’re banned, and work again if the ban is lifted or runs out.
If a server changes or closes
Games get updated and servers occasionally close. A network-wide rank carries on across the rest of the network. A perk for one server ends when that server closes for good.
Under 18?
Ask a parent or guardian before buying.
Not Mojang
Not an official Minecraft product. Not approved by or associated with Mojang or Microsoft.
Changes to these terms
The terms in force when you bought something apply to that purchase. Each order records the version you agreed to.
8. Changes to this page
When what we collect, or how we use it, changes, this page is updated and the change is announced in community chat. There is no email-marketing list and we don't email about policy changes.
9. Contact
Questions about this page, your data, or anything legal: hello@reptile-industries.com. For day-to-day community questions, community chat is faster.
Last updated: 2026-10-07